InMotion Hosting Support Center

Within your AMP (Account Management Panel) you are able to completely manage your account. This article will demonstrate how to renew your current plan from within the AMP dashboard. This works for all plan types (Shared, VPS, and Dedicated Servers.)

Renewing your account
You can make a payment, or renew your current plan in AMP, at any time. All bill items auto-renew by default, and you are notified (by email) 30 days before the renewal date.

Changing your subscription length
You also have the option to change the subscription length as well (for example 1 year vs. 2 years). You can find information about that on this page.

Renewing / Paying within AMP

  1. Login to AMP
  2. In the main menu, move your mouse over Billing, and click My Subscriptions.
  3. You will see a list of all your bill items, click the green symbol in the Renew Now section.
  4. You will then be on the "Confirm Products to Renew" page, and will see a list products to be renewed. Click the "X" next to an item if you want to remove it, then click the Process Renewals button.
  5. You will then be on the billing page. Review your billing information for the renewal, you can also enter a new credit card on this screen to change the payment method. Once you have confirmed the information click Submit.

    A confirmation page will display to confirm your successful renewal.

Please note: If your account has been suspended, certain features within AMP will be disabled. Please contact us for further assistance.

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Related Questions

Here are a few questions related to this article that our customers have asked:
Renewal - payment per Paypal
How do I find out about this charge on my account?
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n/a Points
2014-02-27 6:09 am

Is there any option one can pay on a direct link instead of saved card on file i.e, considered MANUAL payment and not accepted by bank and in not secure.



11,186 Points
2014-02-27 8:53 am
Unfortunately, our system is not set up in a way to allow billing without a card on file.
n/a Points
2014-07-22 1:20 am

I'm working with a non-profit organization that does not have a credit card.  Their members rotate in/out every few years and they would rather not use personal credit cards. What are their options for payment?

28,948 Points
2014-07-22 9:03 am
Hello William,

We do have conditions under which we can accept Paypal as a payment option. You may want to contact our Billing department to see if you qualify.

Kindest Regards,
Scott M
n/a Points
2014-07-22 9:07 am

Thank you for the quick response. I will contact the billing department today.

n/a Points
2014-09-30 12:49 pm

I would like to follow my domain account, I already payed my renewal bill but I can't use my domain, , I can't do any business transaction to my account, please help

17,717 Points
2014-09-30 1:09 pm
Hello Marlon,

Thank you for contacting us today. You can regain access to your account, by logging into AMP (Account Management Panel).

If you do not know your AMP password, you can reset it through email.

I also sent an AMP login email to the address associated wit your account.

If you are still having trouble, please contact Live Support, so they can help you regain access to your account.

Thank you,
n/a Points
2014-10-25 8:10 pm
Include how to find out when current plan expires.
17,717 Points
2014-11-29 11:49 am
Hello Tom,

Thank you for contacting us. Since all accounts auto-renew by default, bill items will not expire unless you request it to be set that way. This is to avoid a lapse in billing, resulting in your website going down.

If something is set to expire, it will occur on the Renewal Date.

Thank you,
n/a Points
2014-11-28 10:25 pm

Dear Sir,


If the domain & hosting account payment is overdue for 3 weeks due to credit card payment problem, how can I restore the web and all web data & domain name kept ?



17,717 Points
2014-11-29 11:53 am
Hello Terry,

Sorry to hear about these problems.This type of issue must be handled on a case-by-case basis, due to your individual circumstance.

Please contact Live Support, so they can review your specific account and help you personally.

Thank you,
n/a Points
2014-12-09 12:55 am

Is it possible to renew and use a coupon code for a percent off of the yearly price of your hosting service?

28,948 Points
2014-12-09 8:19 am
Hello Tash,

That is a question you will want to check with our Customer Service team on as they know how the different codes and coupons work.

Kindest Regards,
Scott M
n/a Points
2015-07-19 3:16 pm

i can't apy my service the system says : cardholder transaction not permitted  !!!  i 'm the same person that own the credi card .  i ve 2 card registered one for the UK payment and my address is in UK and another one for a card with an italian address


28,948 Points
2015-07-20 4:17 pm
Hello Karl,

Our system only repeats the codes it is given. If the card will not go through you will want to check with your bank to see why.

Kindest Regards,
Scott M

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