After signing up for one of our hosting accounts, you may now need to get your site moved from your old host over to our servers. Don’t panic! We can get that done for you. We just need a bit of information from you and we can get started. Below is a guide on how to complete our Website Transfer Request.
Website transfers consisting of 3 or fewer cPanel accounts, databases, and/or websites are FREE*. Accounts wishing to transfer more than 3 accounts, databases, and/or websites will be charged $10 for each additional item to be transferred. Website transfers are considered on a case-by-case basis. They vary depending on the size of your site, complexity of programming, and the platform/OS of your previous host. We will need the following information pertaining to your previous host. We then review your site and determine whether we will be able to move it for you, and as well as any costs involved. If you want to transfer your website on your own, you will want to read our articles on How to migrate your website FROM another host TO InMotion Hosting and Perform your own website transfer.
*Please note! We take care to ensure that your site will be as fully operational as possible on our servers. We are, however, unable to provide technical support for programming matters, in-depth configuration and dependencies of your site, or other issues that are not directly server-related. For websites over 5G in size, sufficient SSH access must be provided to your old server. Your site transfer may be subject to additional terms, such as pricing, time frame, and scope of configuration.
While we do try to complete all site move requests in a timely manner, unfortunately due to the amount of move requests we receive each day there can be up to 14 days to complete.
Additionally, emails can only be transferred from a cPanel to cPanel transfer.
The following article will explain to you the general process for having your Website transferred by InMotion Hosting staff.
What to do before the transfer
Setting your website to Maintenance mode
Before you have your website transferred to InMotion Hosting, you will want to communicate with our tech support staff about the best time to have your files and databases transferred. In some cases the transfer may take days. We understand you cannot have your site in maintenance mode for days, so, you will want to coordinate with tech support to make sure your data is not lost in the transfer. You will want to set your site to maintenance or under construction mode during the transfer process. The reason for setting your site to maintenance mode is to prevent data loss during the file transfer. While your website is in Maintenance Mode, no new content, database entries, shopping cart purchases and so forth will not occur during the transfer.
How to request a website transfer
- Log into your Account Management Panel (AMP).
Click on the Website Transfer Request.
This brings you to a screen to enter your account information from the other host.
Old Host This is the name of your old hosting company. If it is not in the list, click on the Other option and then enter the name in the additional field that appears. Hostname This is typically the servername or IP address of the former hosting server. Old Host Username This is the username you used to log into your hosting account on the former host. Old Host Password This is the password for the hosting account on the former host. Number of Databases The number of databases you are going to transfer over to us. Number of Sites The number of sites you are going to transfer to us. Additional information This is a text area where you need to enter any special instructions we may need to complete the transfer. Priority Website Transfer If you need to have expedited service, you can do so for an additional fee. It defaults to the regular transfer, which has no additional fee.
- Once you have entered all the data, click the Continue button.
This page will present all the data you entered for confirmation. If you find a mistake, simply use your browser’s Back button to go back and change it. At the bottom you will see a section for you to select which credit card you want to place the charge against.
Once confirmed, be sure you check the price approval checkbox at the bottom. You will not be able to continue until this is done. After that, click on the Submit Website Transfer Request button.
You will now be presented with the confirmation screen. Your website transfer request is now in the appropriate queue and will be worked by our Support Technicians in the order it was received. You will receive an email from our Support team when the transfer is complete.
How to Check Website Transfer Status
Website Transfer Status can be determined by logging into your Account Management Panel (AMP). Simply click on the Billing Menu and then look in the far right corner for the status of your transfer.
When the Website Transfer is completed
Testing your site with a Hosts file mod
You can test your web pages using a hosts file modification on your computer, to make the DNS requests for domains go to a specified IP address. For information on performing a hosts file modification, please visit Modifying Your Hosts File. By using the Hosts file modification, you can fake your local computer to go to your website allowing you to see a live view without allowing acces to the site on the web.
Pointing your Nameservers
Once you see your website working on a hosts file modification, you can point your domain to InMotion Hosting nameservers. Below are our nameserver hostnames and IP addresses.
InMotion Hosting’s Nameservers
When you make changes to your DNS, Please allow up to 24 hours for propagation after making the change.
Speeding up your DNS propagation
To speed up DNS propagation, you can change the DNS A record for your domain (at the old host nameservers) to have the new IP address for your website here. The TTL (Time To Live) value on DNS A records is typically 14400 (4 hours), which is quicker than the TTL on nameserver records typically 86400 (1 day).