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Once you have downloaded your website files from your previous host, the next step is to upload those files to your account with InMotion Hosting.

  1. Log into your AMP account and access your account's Technical Details.
  2. Write down the information asked for in the FTP Information Needed form we have provided.
    FTP Information Needed Corresponding Techncial Details
    FTP User Name Username
    FTP Password cPanel password

    This is not displayed in technical details but should be the same as your AMP password. If you need to reset your cPanel password, please see our article Resetting your cPanel password using AMP.
    FTP HostName Hostname
  3. Using Filezilla and the above FTP information, connect to your InMotion Hosting account
  4. Upload the site files downloaded from your previous host into your document root (public_html) on the InMotion Hosting server.
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n/a Points
2018-02-11 9:37 pm

I did try:

1) use username and password of cPane user

2) create a new ftp-account

3) download and try to use FTP and FTPS configuration file

and no success to lofon to

Would you be so kind to let me know what as prerequisity needs to be configured please. There is something missing and nothing available is working to connect to FTP for upload my initial web-files.

Thank you

31,445 Points
2018-02-12 12:17 pm
Here is a helpful link to out FTP Getting Started guide. I checked the DNS of your website, and it is resolving to "WEBSITEWELCOME.COM" so I recommend ensuring your FTP account set up there.

If you are supposed to be resolving to InMotion, I recommend pointing to our Nameservers.

You can also use your server's hostname to FTP in the meantime, it is listed in your Account Technical Details in AMP.

Thank you,
n/a Points
2017-09-27 11:54 am

I have an existing website on a VPS server, and now I want to move two web sites from another hosting service. Small size sites. I just need to know how and where can I create the folders that will receive both sites.

3,536 Points
2017-09-27 2:26 pm

Where you create the folders for your sites depends on your server's configuration. If you are using cPanel, I recommend you create an account in WHM for each website. This will allow you to manage the websites separately, which in my experience is best. Once you create the cPanel accounts, the document root directories will be:

Site 1: /home/userna1/public_html/
Site 2: /home/userna2/public_html/
Site 3: /home/userna3/public_html/

These are simply examples of dummy data to represent what the home directories for the site would appear on your server as if each site had its own cPanel user. Otherwise, if you add add-on domains to your one cPanel user for all your sites, the document root directories would be set when you create the add-on domains in cPanel. By default, they would appear like this:

Site 1: /home/userna1/public_html/
Site 2: /home/userna1/public_html/
Site 3: /home/userna1/public_html/

Again, I recommend creating a cPanel account for each website, since you have the ability to do so with your VPS. I hope this helps!

Carlos E

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