InMotion Hosting Support Center

At this point, you should have already uploaded a backup file to your InMotion Hosting account. Customers cannot restore a full cPanel backup on their own. However, by simply sending a verified email to our support department, we’d be happy to restore the backup for you.

In the email to support ( you’ll want to include a few pieces of important information:

Primary Domain This can be found in AMP
File Location Where can we find the backup file in your account? Where did you upload it?
File name Be sure to let us know the name of your backup file
Verification This can be either the last four digits of the credit card or the current AMP password

Also, be sure to let us know that you would like us to restore a cPanel backup for you.

If you need further assistance please feel free to ask a question to our support center.

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n/a Points
2016-01-13 7:56 am

This is pretty useless advice since we do not know where your software uploads your backups - how are we supposed to tell you???

40,748 Points
2016-01-13 1:24 pm
Hello Christian,

This article is in reference to those people who have hosting elsewhere and are migrating their website to InMotion. Many other hosting providers use cPanel and you as a customer may have a full cPanel backup that would need to be restored. These backups are often found on the previous provider or possibly in a storage place that the customer is using.

I hope this helps to clarify the issue, please let us know if you require any further assistance.

Arnel C.

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