---
title: "Joomla Password Failed: Super Administrator Password Reset"
description: "If you're a Super Administrator in Joomla 3.0 and attempt to use the reset feature to reset your password, you'll get the following error message: Notice Reset password failed: A Super Administrator..."
url: https://www.inmotionhosting.com/support/security/super-admin-cant-request-password/
date: 2012-07-24
modified: 2021-11-19
author: "Brad Markle"
categories: ["Security"]
type: post
lang: en
---

# Joomla Password Failed: Super Administrator Password Reset

If you’re a Super Administrator in Joomla 3.0 and attempt to use the reset feature to reset your password, you’ll get the following error message:

[![password-reset-failed](https://www.inmotionhosting.com/support/wp-content/uploads/2012/07/edu_joomla-3_getting-started_password-reset-failed.gif)](/support/wp-content/uploads/2012/07/edu_joomla-3_getting-started_password-reset-failed.gif)

**Notice**

*Reset password failed: A Super Administrator can’t request a password reminder. Please contact another Super Administrator or use an alternative method.*

To resolve this issue, you can use phpMyAdmin to manually reset your password within the database.

1. [Log into phpMyAdmin](/support/)
2. Once logged in, in the left menu click the name of your Joomla 3.0 database.
3. In the left menu, click the table named similar to _users. For example, if you have a table prefix of hl2rx, find the table named hl2rx_users and click on it.
4. Find the **Super User** account in the list, and then click **Edit** next to it. [![click-edit-next-to-super-user](https://www.inmotionhosting.com/support/wp-content/uploads/2012/07/edu_joomla-3_getting-started_click-edit-next-to-super-user.gif)](/support/wp-content/uploads/2012/07/edu_joomla-3_getting-started_click-edit-next-to-super-user.gif)
5. Next to **password**, in the drop down menu select **MD5**. Next to that, enter your new password and then click **Go**. [![set-new-admin-password](https://www.inmotionhosting.com/support/wp-content/uploads/2012/07/edu_joomla-3_getting-started_set-new-admin-password.gif)](/support/wp-content/uploads/2012/07/edu_joomla-3_getting-started_set-new-admin-password.gif) You have successfully reset your Joomla 3.0 Super User password using phpMyAdmin! You should now be able to [log into your Joomla 3.0 admin](/support/edu/joomla/joomla-3/how-to-log-in-to-administrative-dashboard/).