PrestaShop credit card error message

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We have recently begun using PrestaShop, and already we have had two cases of customers who got an error message when entering their credit card information, leading them to think the that transaction had not gone through (one cusomter reported that it looked like she could not enter the last digit of the credit card). So both customers tried again to place an order. In both cases, BOTH of the transactions went through and were charged. How can we correct this problem?
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JeffMa
Hello institute,

Could you clarify the specific error message that you are getting as well as steps that may be taken to replicate the issue?

Best regards,
JeffMa