Follow up to missing products on category pages.

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Please see my original question below and my subsequent response:

With the stock PrestaShop theme, the products appeared properly under the defined category both with and without being defined as featured. Unfortunately, it looks like the issue may be caused by your theme as everything is working correctly on the default theme. You may want to speak with your theme developer for more information on the issue.

Answer back from Jeff:
With the stock PrestaShop theme, the products appeared properly under the defined category both with and without being defined as featured. Unfortunately, it looks like the issue may be caused by your theme as everything is working correctly on the default theme. You may want to speak with your theme developer for more information on the issue.

The service you folks have provided to me over the last two years has been impeccable. That is why I'm disappointed at this response above. In the past Scott or Jacob took the time to dig into what the problem could be. Yes, I did email the developer. But it would be nice to solve this now. May I request that you dig into what might be causing this? I can fix on my end if I know where the problem is and what the fix is.

Thank-you in advance

Bruce
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johnpaulb-imhs1
Hello Bruce,

Thanks for your comment. We are all happy to assist you, but Scott is our resident PrestaShop expert. This means he has a much better familiarity with the software and how it is coded. When he is out of the office, we do our best to determine the solution. I can have him look into this when he gets in today.

Please keep in mind, that every website is coded and created differently. It can be very difficult to troubleshoot 3rd party themes/extensions. This is because they are coded by different developers, with different solutions, and skill levels.

Please provide more specific information to help us troubleshot the problem. It will also help other people who come here to our public forums.

What version of PrestaShop are you using?

What exact theme are you using? What version?

Are you using any additional extensions/addons?

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul