Can I Recover Emails?

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  • Answered
Hi, I have a premium account with you. One of my staff emails were configured on POP, unfortunately the system crashed and we lost the pst file. I request to know if I can recover recover those emails from your server email database. Please help!
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Stormy Scott
  • Answered

Hi Ashman, 

I'm sorry you're experiencing this issue. I recommend reaching out to our 24/7 live support. They can take a closer look at your account and assist further. 

Kindest regards,

Stormy 

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johnpaulb-imhs1
Hello, Thank you for your question. Because backups run every 24 to 36 hours and overwrite the previous one, if you want a backup from a week ago restored, it is not likely we will have a backup. If the emails were downloaded via POP recently, we can check for an available backup. You can request a data restoration in AMP. If you have any further questions, feel free to post them below. Thank you, -John-Paul