Miscommunication over SSL certificate type?

  • Answered

I recently bought an SSL certificate, but may have gotten the wrong type. Not sure, though. I want to check, and make sure that if I need to get another certificate, I get the right one.

Here was my original support question, at https://www.inmotionhosting.com/support/community-support/ssl/wildcard-setup :


My InMotion main domain in mathiesons.com. I registered *********.se at GoDaddy, and just changed the name servers to ns.inmotionhosting.com.

I'd like to run *********.se on my InMotion VPS, with a wildcard SSL certificate (so that the cert covers examples. *********.se, etc.).

Do I use cPanel to make an addon domain for *********.se? That creates a directory under my public_html, as far as I understand. Or should I do something else?


Note that in the second paragraph, I asked about getting a wildcard certificate.

Here was the response:


Thank you for your question. The 2 main requirements are as follows:

Each subdomain needs to be on its own cPanel account

Each of the cPanel accounts that will be using the SSL cert need a dedicated ip

If you have any further questions, feel free to post them below.


Nothing in the response about wildcards.

I requested a dedicated IP, made a cPanel account, and bought a certificate through InMotion. (BTW, there's a link "Learn more" on the first page of the certificate purchase wizard that opens an empty modal dialog box. I took a screenshot, but can't see a way to attach it here.)

I tried to set up an https subdomain, but couldn't. Poking around a bit, it looks like InMotion does not sell wildcard certificates. So, I bought the wrong certificate type. I should have bought it from a third-party vendor.

Is that correct?

What are my options now? Can I "return" the existing certificate for a refund, or am I stuck with it?

Do you recommend any particular vendor for wildcard certificates?

Hello Kieran, Thank you for your question about an SSL Certificate. Since this is just our public forum, and not Live Tech support, I have *'d out your account specific information, for security purposes. In your original question, regarding adding the domain to your cPanel, for use with wildcard SSL; my response was in regard to wildcard SSL use. I have updated the response to be more explicit. Yes, you will need to purchase a wildcard SSL from a 3rd party vendor, which is explained in this guide. I don't recommend a specific vendor, but generally we use Comodo. I will have our development take a look at the blank "learn more" box. Any questions regarding refunds, would have to be directed to Live Tech support. If you have any further questions, feel free to post them below. Thank you, -John-Paul