How Do I Transfer My Domain Registration with My Free Domain Credit?

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I tried to transfer a domain using my one free transfer. The transfer didn't go thru. Now when I try to resubmit the transfer, InMotion is trying to charge me the transfer fee. It's acting as though I'm transferring a second domain.
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johnpaulb-imhs1
Hello, It sounds like there was a problem with your original domain registration transfer, as it should have reset your credit when it failed. Since this is just our public forum, please contact Live tech Support, so they can check the transfer and add a credit back if needed. If you have any further questions, feel free to post them below. Thank you, -John-Paul