How Do I Get More Help With My Support Ticket?

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newsch5
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I received your phone before half hour, but I understand little English, maybe you said help me resolve the {100-1551479} issue about my website newschinacomment.org If this right, please write to and tell me I need pay how much. If you can let my website always open and don't be attacked by somebody, I can pay you. please tell me how much. The following is your letter: Hello Jimmy, Thank you for contacting us. Sorry to hear you're still having issues with this. This issue is being escalated to Tier II Support for review. Tier II will evaluate the issue and notify you of a time frame for resolution dependent on the complexity of the issue. We thank you for your patience. Please let us know if you have any further questions; we are more than happy to help. Best Regards, Cory R.
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Arn
Hello Newsch5, Apologies for the confusion in contacting Support. For issues of this nature, you will need to reply to the email that was sent to you. Posting on the Support Center will not help resolve the issue any quicker - especially since the technical support team is already working on your problem via the support ticket. As per the response in the email that you have posted here, the matter has already been escalated to a higher level technical support department. There is no need to post this issue in the Support Center. I will remove your contact information from this post as this is a public forum. If you need further help in reaching technical support please review this article: How to reach technical support. Apologies again for the confusion, please reply directly to the support ticket through email for further support on problem. Regards, Arnel C.