How do I fix my login?

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I can't login to Roundcube. the Cpanel is no longer taking my info. This is my work email. VERY important.
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johnpaulb-imhs1
Hello Khieplerhartwig, Thank you for contacting us. I see you were able to contact our billing department, and get this issue resolved. For fhk123, and anyone else who finds this post, here is a guide on logging into webmail, we also have a quick troubleshooting guide for people who are unable to login. If you have any further questions, feel free to post them below. Thank you, -John-Paul