How do I troubleshoot an email bounce back?

Avatar
  • updated
  • Answered

an associate of mine e-mail [email protected] send message to my e-mail [email protected] but his message is bounced back to him in Netherlands I do get messages from other parts of the globe.

Duplicates 1
why is a particular email being bounced back?

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its

recipients. This is a permanent error. The following address(es) failed:

[email protected][domain].com

host smtp.servconfig.com [XXX.XXX.XXX.XXX]

SMTP error from remote mail server after end of data:

550 This message contains a known spam email address.

Reporting-MTA: dns; ecbiz000.inmotionhosting.com

Action: failed

Final-Recipient: rfc822;[email protected][domain].com

Status: 5.0.0

Remote-MTA: dns; smtp.servconfig.com

Diagnostic-Code: smtp; 550 This message contains a known spam email address.

From: [User]

Subject: [...]

Date: January 10, 2020 at 6:08:00 PM GMT

To: xxxxxxxxxx

Pinned replies
Avatar
John-Paul B
  • Answer
  • Answered

Hello Willie,

Thank you for contacting us about an email to you being bounced back. If you can get a copy of the email, our BounceBack Parser tool can help narrow down the cause. Also, here is a helpful article on email bouncebacks and errors.

Also, the cPanel Mail logs may provide additional clues or record of the email transmission.

Thank you,

John-Paul

Avatar
John-Paul B
  • Answer
  • Answered

Hello Willie,

Thank you for contacting us about an email to you being bounced back. If you can get a copy of the email, our BounceBack Parser tool can help narrow down the cause. Also, here is a helpful article on email bouncebacks and errors.

Also, the cPanel Mail logs may provide additional clues or record of the email transmission.

Thank you,

John-Paul