Thank you for your question, we are sorry to hear that you are unable to receive emails. Unfortunately, without additional information it is difficult for me to provide specific advice. As there are a number of possible reasons why you may be unable to receive emails, I recommend reviewing the following guide that outlines some possible solutions to this issue:
If you continue to experience difficulties in receiving email I recommend contacting our 24/7 Technical Support team by calling 888.321.HOST(4678) or by starting a chat session via your Account Management Panel.
Best Regards, Alyssa K