Sorry for the issue with your email client not being able to receive email. Webmail is simply an email client that lives on the email server that receives emails. If you are receiving email in your webmail application, then your email is actually working. Generally, this indicates a setting issue on the email client. It would be a credential issue (email user name and password) or it may be related to email server settings. Click on the following link to find your email settings.
If you have any further questions or comments, please let us know.