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My website went down on Friday, lnmotion hosting support advised that the servers were undergoing unplanned maintenance. Yesterday they said that it is a Prestashop php issue - Cannot load Zend Guard Loader - extension already loaded. I have no programming knowledge but I tried changing all of the php versions available. 5.3 gives me a white screen. The other versions 5.4 up to 7.3 all give me the 500 server error. I have no idea what to do now, my business relies on my prestashop.
Thank you for your question tagrey!
Sorry for the trouble with the site not loading for you. We are able to get to your site with no problem. You may have a network problem between you and our server. We will need a Ping and Traceroute to determine where the connection loss is. Please follow the instructions in the following article.
Why is my server slow / how do I run a ping and tracert test?
When you run those tests, please email them to [email protected] That will go directly to our support staff. Our Tier 2 support will need to look at the results to determine what happened. Sorry for the inconvenience and hope we can get this resolved ASAP.