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jamesr
Thank you for you question scripmonk! Its possible you are not connecting to the correct file location on the server or there my be some unknown permission issue. Its hard to say without checking your connection when you are connecting. To pinpoint why you cannot connect to your server, you will want to get with tech support as you are connecting so they can look at the FTP logs to see why you cannot connect. Sorry for the inconvenience Best regards, James R