How To Opt-out or Cancel Your Backup Manager Subscription

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I got a notification that I'm in a backup manager free trial, and after that I'll be charged in automatic, but as it is not a service I use I'm not interested in paying the fee.

How can I remove the service from my account?

Regards.

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randall.dally
  • Answer

If you feel that you do not want the added protection the Backup Manager affords you, you can simply cancel the service anytime within the first 90 days of your trial by logging into your Account Management Panel and selecting the My Subscriptions option. It's that easy.

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Alyssa K
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  • Answered

Hello ll_perry, 

Thank you for your question regarding the backup manager. Unfortunately, as this is a public forum, I am not able to make any changes to your account. For assistance with this task I recommend contacting our Customer Service team: 


https://www.inmotionhosting.com/support/billing/how-to-contact-customer-service/

Please let us know if you have any further questions, we are happy to help!


Best Regards,

Alyssa K. 

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Alyssa K
  • Answer
  • Answered

Hello ll_perry, 

Thank you for your question regarding the backup manager. Unfortunately, as this is a public forum, I am not able to make any changes to your account. For assistance with this task I recommend contacting our Customer Service team: 


https://www.inmotionhosting.com/support/billing/how-to-contact-customer-service/

Please let us know if you have any further questions, we are happy to help!


Best Regards,

Alyssa K. 

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Arnel C
  • Answered

Hello Jdscott,


Sorry for the problems with your billing.  You can reach out to our Customer Service team and they will get it right for you immediately.  Please be prepared to verify the account for security purposes.

If you have any further questions or comments, please let us know.


Kindest Regards,

Arnel C.

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-1
anonymous
Quote from randall.dally

If you feel that you do not want the added protection the Backup Manager affords you, you can simply cancel the service anytime within the first 90 days of your trial by logging into your Account Management Panel and selecting the My Subscriptions option. It's that easy.

Hi randall.dally.

Thanks for providing a response to Uriel. I have marked it as an answer to this question for others to find easily. We appreciate your participation in the Community Forum, thanks!

Sincerely,

Carlos D.

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-1
anonymous
  • Answered

Hi Uriel,

Thanks for posting your question regarding opting out of the backup manager service. As advised by randall.dally, you can opt-out by canceling the service within the free trial period in your Account Management Panel (AMP). I have marked their response as the "answer" to help locate it. I hope this helps!

Sincerely,

Carlos D.

Avatar
-2
randall.dally
  • Answer

If you feel that you do not want the added protection the Backup Manager affords you, you can simply cancel the service anytime within the first 90 days of your trial by logging into your Account Management Panel and selecting the My Subscriptions option. It's that easy.