I submitted a Domain Conceirge request on 10/23

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I submitted a Domain Conceirge request on 10/23, was notified that my request was received and would be processed... I have heard nothing since... What is the status of my request?
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johnpaulb-imhs1
Hello Tracy1,

I reviewed your account and we received your request. I did notice a hangup in transfer process. I was able to contact our registrar and successfully transfer your domain to us. It is now under our control.

You can manage the domain in AMP under Domain management.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul