How to cancel my account

Avatar
  • Answered
please cancel my account
thanks,
Pinned replies
Avatar
JT S.
  • Answer
  • Answered

Hello and thanks for asking.  You can use our domain cancellation steps to accomplish this. Or you can transfer you domain elsewhere.

Avatar
JT S.
  • Answer
  • Answered

Hello and thanks for contacting us. Unfortunately, you'll need to contact our Customer Service for this via phone or email then. Sorry for any inconvenience.

Avatar
adamcareyc

Along with this I no longer require my web hosting. Please let me know what further steps need to be taken

Avatar
Stormy Scott
  • Answered

Hi nurseyandco, 

To cancel your hosting, please reach out to our customer service department. 

Kindest regards,

Stormy 

Avatar
JT S.
  • Answer
  • Answered

Hello and thanks for contacting us. Unfortunately, you'll need to contact our Customer Service for this via phone or email then. Sorry for any inconvenience.

Avatar
JT S.
  • Answer
  • Answered

Hello and thanks for asking.  You can use our domain cancellation steps to accomplish this. Or you can transfer you domain elsewhere.

Avatar
Arnel C
  • Answered

Hello Fabian,

We're sorry to hear that you're wanting to cancel your subscription.  If there's any technical question that we can answer to help you keep your account, please let us know.  The Support Center cannot remove/cancel subscriptions.  You will need to contact our Customer Service team for further assistance. 

If you have any further questions or comments, please let us know.


Kindest regards,

Arnel C.

Avatar
anonymous
  • Answered

Hi Jose,

Thanks for posting your question regarding canceling your subscription. I'm sorry to see that you wish to cancel because you have not used the service in a while. You will need to contact Customer Success in order to request the account be canceled.

I hope this helps!

Sincerely,

Carlos D.

Avatar
Jose C Abrams

I'm not using this service since Huracane Maria shot Puerto Rico.

Avatar
anonymous
  • Answered

Hi Troy,

Thanks for posting your question regarding your domain registration and web hosting with NameSilo. I'm unaware of the terms of service for NameSilo. Typically, domain registration and web hosting are separate services. If they are packaging these services, you should be able to transfer your domain registration to another registrar to keep it without hosting. I hope this helps!

Sincerely,

Carlos D.

Avatar
Arn
Hello Stormt,

I'm sorry to hear that you wish to cancel. If there's anything that we can help with that may stop the cancellation of the account, please let us know. Otherwise, please call in to live technical support, or email [email protected] You need to supply verification of the account (AMP password or last digits of the credit card on the account) and then request cancellation of the account. This is a subscription, so you must contact us through live support or through email to properly process your request.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.
Avatar
Scott
Hello pablot, To cancel your account subscription, you do need to contact the support team. To do so, you would need to send an email to [email protected] with your cancellation request. Be sure to validate your account with either the last 4 digits of the credit card on file, or the current Account Management Panel (AMP) password. Best Regards, Scott M
Avatar
Arn
Hello Shakeel,

My apologies, but the Support Center website is not the appropriate venue for processing a cancellation request. Please contact Customer Care ([email protected]) and they will attend to your request for you.


If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.
Avatar
Tim S.
Hi Perter, Thanks for posting your comment. I'm more than happy to assist you today. Unfortunately, we cannot process cancellation requests through the Questions & Answers section of our website. Here's an article explaining what you need to do to cancel your hosting account: How to cancel your hosting account If you need further assistance please feel free to contact us. Thanks! Tim S
Avatar
Tim S.
Hi AldenWbie,

Thanks for posting your question. I'm more than happy to assist you. You will need to contact our support department and they can assist you with cancelling your account. Please feel free to email them at [email protected]

In the email please be sure to verify your account with the last four digits of the credeit card on file or the current AMP password.

If you need further assistance please feel free to contact us.

Thanks!

Tim S