When is a Pro Plan not a Pro Plan?

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This morning I received an email requesting payment for a Reseller Plan which I had previously converted to a Pro Plan; so I contacted the Billing Department to find out why I was receiving the bill and was told "...you don't have a pro plan..." although I had previously paid for it. I was told , "...that payment will be sent back to you..." because the Pro Plan is not a Pro Plan. Needless to say I was very confused because I was logged in to my AMP panel looking directly at the Pro Plan and above it was the blacked out Reseller Plan surface with a visible, clickable "Renew Subscription" button. Now the Pro Plan information has disappeared and then I received an email with a "Change Plan" subject line, stating that, "Your request for Change Plan has been processed. Current Status: Canceled," which I did not want. I did not ask for another change. My only question was why am I receiving a payment request for a Reseller Plan that was supposed to be canceled? At this point I really don't know what to think or believe about my telephone interactions with InMotion Hosting. Can anybody explain these abnormal developments? Please Help! Thanks!

Tony

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IMH Support Agent 3
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I regret that you're having conflicting information in your billing section, but this is a public forum for technical questions where we cannot dispense with any sensitive, account-related information. You're best advised to continue working with customer service directly.