i was told the SSL certificate is free with hosting account

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Rep told me the SSL certificate was free with hosting account, but the link says it is $99 to purchase.  Which is the truth?

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anonymous
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Hi mandelea1124,

I'm sorry you're having issues with your SSL. Yes, free SSL certificates are available for customers on our Shared Hosting plans. If you've already followed the steps to enable your SSL and your site is still not secure, try a few SSL troubleshooting solutions. You can also reach out to our live support and they can take a closer look and assist you further. 

Kindest regards,

Stormy