Access denied for DB connection attempt (this worked fine yesterday)

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I'm having trouble connecting to my database.  The error being returned is (tried two different users):

1045 (28000): Access denied for user 'lcaspo5_GEMtjm'@'174.208.236.155' (using password: YES)

1045 (28000): Access denied for user 'lcaspo5_GEMadmin'@'174.208.236.155' (using password: YES)

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Ronnie H.
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Hello, and sorry to hear that you're having trouble connecting to your database. A few questions: 

- First, what software are you using to connect to your database? 

- What type of hosting plan do you have? I'm asking so that I can rule out any accidental blocks from automated security software.

- Related to the above, did you recently change the password to any accounts while another device was still connected? Sometimes, repeated attempts to connect to a database can result in an accidental block. 

- Most importantly, what command are you using to connect to the database?  I just want to make sure there is nothing in the command that may cause an error. 

Please provide a bit more information and we'll do what we can to point you in the right direction!

Avatar
Ronnie H.
  • Answer
  • Answered

Hello, and sorry to hear that you're having trouble connecting to your database. A few questions: 

- First, what software are you using to connect to your database? 

- What type of hosting plan do you have? I'm asking so that I can rule out any accidental blocks from automated security software.

- Related to the above, did you recently change the password to any accounts while another device was still connected? Sometimes, repeated attempts to connect to a database can result in an accidental block. 

- Most importantly, what command are you using to connect to the database?  I just want to make sure there is nothing in the command that may cause an error. 

Please provide a bit more information and we'll do what we can to point you in the right direction!