Free SSL renewal problem

Avatar
  • updated
  • Under review

We received a warning email when our free SSL try to recertify. This is part of the email message " xxxx.org: AutoSSL would normally renew this certificate now, but 1 of the website’s secured domains just failed DCV. " The domain at fault is "mail.xxxx.org". I don't recognize this domain. What is its purpose and how do I resolve this issue.

Avatar
John-Paul B
  • Under review

Hello,

Thank you for contacting us regarding renewal issues with a free SSL. A "mail." subdomain is often used for routing mail traffic to a specific location by pointing the DNS (using an MX Record) to a server that is used for only handling email transmissions.

Your SSL may have trouble validating because it is pointed to a different server from where your website is hosted.

If your problems persist, I recommend contacting our live support team so they can look at your setup and replicate the error in your specific account.

Thank you,

John-Paul