Total Upkeep server 504 error

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Hello! I'm trying to set up a staging server using Total Upkeep. When I try to transfer my original site to the staging server, I get a 504 error. Any idea why this is happening and how I can fix it? Thx!

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anonymous
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Sorry to hear you're running into trouble! How exactly are you transferring the backup? I'd recommend using an FTP program like Filezilla to upload the file directly if you're running into issues. Hope that helps!

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anonymous
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Sorry to hear you're running into trouble! How exactly are you transferring the backup? I'd recommend using an FTP program like Filezilla to upload the file directly if you're running into issues. Hope that helps!