How can I contact Live Support?

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How do I contact live support with you?

Duplicates 17
Can't get thru on phone to verify a new account

Can't get thru on phone to verify a new account you sent me an email and said to call but no one picks up, on hold

I can't reach Live Support via phone.
Email problems

where I can enter to raise a help ticket. the systems person left and did not give us any access where to ask. I have some doubts regarding my hosting service especially with the email part we are having many problems, I have

How can I view support ticket?
Ridiculous support!!!
Avatar Sid

I am having issues with ngnix.  I cannot start ngnix, when I use the command ngutil restart I get error


[email protected] [/etc/nginx]# ngxutil restart
ERROR: Failed to read Telegraf config. Aborting InfluxDB query.
WARNING: Failed to retrieve data from InfluxDB. Aborting. Use --noflux to force logparse input.

When I contacted Support through chat, I get a ridiculous answer.

Hi. I have purchased a hosting and it's been a year almost but from yesterday the websites which are on my hosting are not opening.
you just updated our domain and email doesn't work
Avatar art


My web hosting is pending
My website seems to be down. Can you help me get back up and running?
How Do I Contact Technical Support About Email Issues?

Cannot send/recv emails. please initiate another chat or call me.

No support... EVER!!!

Today i spent 90% of my day on the phone just like i am right now going on 46 mins waiting for the one employee working at clockedoutmotion to clock back in from break.... Is there anyone out there? for paying for the 3000 level server you think they would care. NOPE!!! Bluehost right away with the chats and calls. 

We received an email stating that our website hosting needs to be renewed today. My receipt states that it isn't due until July 2020.
Multiple hosted websites and folders are empty

Dear Sir,
We recently came to know that 2 of our 3 website hosted has empty folders without files.
Can I have exact time and log when the files has been deleted.
Also need to know that if I can have the backup of those if inmotionhosting has stored in their local harddrive.

Thanks

Not able to access associated domain in browser after successful WordPress setup.

I have successfully set up a fresh WordPress blog. But the same not able to access in the browser.

Also, I am not able to dial the support number from a mobile as it's saying an invalid number.

We've been hacked

Can you break the mxrecord for emails until we can resolve the issue? Thanks!

I just recently added Smash Ballon Instagram Feed Pro and Woocommerce to my website. I still cannot upload IG and Woocommerce changed my website's theme. Could I please schedule a chat with the support team? Thank you
Technical Issues
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Ronnie H.
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  • Answered

Hi, Sid! Sorry to hear that you ran into trouble. I edited the message to remove your personal VPS information and the chatlogs, for the sake of your privacy and our agent's. I think I see the problem-- it looks like the agents thought that your problem was with restarting NGINX, not a problem with the NGINXUTIL specifically. If you want to get back in touch with our 24/7 Support Team and mention that you're specifically trying to troubleshoot NGINXUTIL, I think we'll be able to focus on the issue for you. For this particular situation I would suggest submitting a verified ticket instead of asking in a chat, so that the agents have more time to review the specific issue. 

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Alyssa K
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  • Answered

Hello demasys, 

Thank you for your question regarding Technical Support. Due to the ongoing COVID-19 pandemic, we are experiencing a higher than normal volume of support requests. I can assure you that our Technical Support staff are working as quickly as possible to address any issues that may arise. If you haven't already, I recommend emailing [email protected] with a brief description of your request and they will reach out to assist you further via email. 

Best Regards, 

Alyssa K. 

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Alyssa K
  • Answer
  • Answered

Hello demasys, 

Thank you for your question regarding Technical Support. Due to the ongoing COVID-19 pandemic, we are experiencing a higher than normal volume of support requests. I can assure you that our Technical Support staff are working as quickly as possible to address any issues that may arise. If you haven't already, I recommend emailing [email protected] with a brief description of your request and they will reach out to assist you further via email. 

Best Regards, 

Alyssa K. 

Avatar
Ronnie H.
  • Answer
  • Answered

Hi, Sid! Sorry to hear that you ran into trouble. I edited the message to remove your personal VPS information and the chatlogs, for the sake of your privacy and our agent's. I think I see the problem-- it looks like the agents thought that your problem was with restarting NGINX, not a problem with the NGINXUTIL specifically. If you want to get back in touch with our 24/7 Support Team and mention that you're specifically trying to troubleshoot NGINXUTIL, I think we'll be able to focus on the issue for you. For this particular situation I would suggest submitting a verified ticket instead of asking in a chat, so that the agents have more time to review the specific issue. 

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Richard Wedler

Our livelihood depends on it.

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JT S.
Quote from Steve LeBel

Guys, this is very disappointing.  One of the top links in Google brought me to this link:  https://www.inmotionhosting.com/support/community-support/website/how-can-i-view-submitted-support-tickets.  It was not inspiring to see that the problem existed 6 years ago.  It's even more disappointing to see a promised solution 5 years ago has still not materialized. 

This *should be* embarrassing to someone.  Please fix it.  

We understand your frustration. Since then we've prioritized other improvements but still plan to add this feature. We understand its importance regarding transparent communication with our customers. I've inquired about its progress and we'll be sure to let everyone know once we do this.

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Steve LeBel

Guys, this is very disappointing.  One of the top links in Google brought me to this link:  https://www.inmotionhosting.com/support/community-support/website/how-can-i-view-submitted-support-tickets.  It was not inspiring to see that the problem existed 6 years ago.  It's even more disappointing to see a promised solution 5 years ago has still not materialized. 

This *should be* embarrassing to someone.  Please fix it.  

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Stormy Scott
  • Answered

Hi, 

Thank you so much for your question.  Here is the information to contact our live support

Kindest regards,

Stormy 

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-1
Chris M
  • Answered

Thanks for submitting a question about viewing support tickets. At the moment, there is no way to view a support ticket in progress but rest assured it's in queue and being handled by support technicians. You'll receive a reply as soon as a technician has had enough time to review the issue and provide feedback. 

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Arn
Hello, Sorry for the problem you were having with contacting our technical support team. They are available 24/7, so you can always keep calling in. I did send your request to the team lead on the support floor. Unfortunately, we are experiencing higher than normal traffic at this point, so it may be quicker for you to simply call in, than wait for a call. The number is toll free: 888.321.HOST(4678). If you wish for support via the support center, please provide details on the issue and we can respond to your information. If your issue requires privacy, then please contact our live technical support team. Apologies again for the delay in getting to the support team. They are working as quick as they can to be able to provide you assistance. Kindest regards, Arnel C.