can't login to filezilla

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  • updated
  • Answered

I changed laptops and tried logging in to ftp (filezilla) with no luck.

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Arnel C
  • Answered

Hello,

Sorry for the issues with logging into FTP using Filezilla.  Without any details we can't really help you get into your account.  We advise that you contact the administrator for the cPanel account (if this is an InMotion hosting server).  The administrator can look at the FTP users and reset passwords as needed so that you can login successfully.

If you wish for additional assistance, you can contact our live technical support team, but you will need to provide verification of the account before they can provide any assistance.

If you have any further questions or comments, please let us know.


Kindest Regards,

Arnel C.