Coffee Cup FTP can't connect due to "unknown SSL protocol error in connection to biz146..." etc. What's the fix?

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I'm trying to connect Coffee Cup FTP to manage my site, and for the first time am getting the following error in the screenshot, "There has been a problem negotiating an SSL or TLS connection. Please contact your hosting provider. Unknown SSL protocol error in connection to biz146.inmotionhosing.com:21." What's the fix? Thank you.

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Stormy Scott
  • Answered

Hi DocBlase, 

Thank you so much for your question about your Coffee Cup connection issue. To better troubleshoot, please contact our Support Department for a closer look. 

Kindest regards,

Stormy