Hi, there - my SSL company says I need to create a new CSR to renew my SSL. When I go to create one in InMotion, it says one already exists. How can I delete the old CSR so I can get a new one? Thank you!

Avatar
  • updated
  • Answered
Pinned replies
Avatar
Ronnie H.
  • Answer
  • Answered

Thanks for checking in with us! 

If you're running in to trouble, make sure you are logging in to your AMP and generating a CSR from there. That should allow you to generate a new one, even if one previously existed. 


If you're running into that 'already exists' message in the AMP, there may be something else going on preventing the creation of a new CSR. I would suggest contacting our 24/7 Technical Support team directly so that they can review the CSR generation and make sure that there is not another issue affecting your AMP. 

Avatar
Ronnie H.
  • Answer
  • Answered

Thanks for checking in with us! 

If you're running in to trouble, make sure you are logging in to your AMP and generating a CSR from there. That should allow you to generate a new one, even if one previously existed. 


If you're running into that 'already exists' message in the AMP, there may be something else going on preventing the creation of a new CSR. I would suggest contacting our 24/7 Technical Support team directly so that they can review the CSR generation and make sure that there is not another issue affecting your AMP.