One of my regular contact's emails keeps getting blocked, particularly when he sends with an attachment. Please advise.
Please advise, as the emails are not going to my junk mail.
Pinned replies
Replies 1
Thanks for getting in touch with us!
By any chance do those attachments contain Excel files? Sometimes, the macros in Excel files will set off the anti-spam monitoring system. If that is the case, try placing them in ZIP files or another compressed file format.
If that does not help, or you are having trouble with a different type of file, please reach out directly to our 24/7 Technical Support team for further assistance on your specific situation.
Thanks for getting in touch with us!
By any chance do those attachments contain Excel files? Sometimes, the macros in Excel files will set off the anti-spam monitoring system. If that is the case, try placing them in ZIP files or another compressed file format.
If that does not help, or you are having trouble with a different type of file, please reach out directly to our 24/7 Technical Support team for further assistance on your specific situation.