Cannot access my site

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its been 5 days now and i cant access my site on the web, its a new hosting which i was using a temporary domain before i changed the temporary domain to my main domain.

i did all the changes on the nameserver since tuesday last week and till now i can access my site.

kindly check, am sure all error is from your server not recognizing my domain.

thank you

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Ronnie H.
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Thanks for getting in touch with us and I'm sorry that you are running into trouble with accessing your new site. 

For your privacy and security, I have removed the URL of your site from your post. 

If you have already pointed your domain to the correct name servers, you then need to either add the domain as an addon or make sure that it is your primary domain


Based on your description, it sounds like the site was your primary domain (with a temporary domain) before you updated the temporary domain. If that is the case, it is possible you need to adjust the site's configuration data in the site files. The way to do this will depend on the site itself, but here are some guidelines on the change using Wordpress

I hope that helps! If you still need further assistance, please get in touch with our 24/7 Technical Support team and they can help you figure out why the site is not displaying as expected.

Avatar
Ronnie H.
  • Answer
  • Answered

Thanks for getting in touch with us and I'm sorry that you are running into trouble with accessing your new site. 

For your privacy and security, I have removed the URL of your site from your post. 

If you have already pointed your domain to the correct name servers, you then need to either add the domain as an addon or make sure that it is your primary domain


Based on your description, it sounds like the site was your primary domain (with a temporary domain) before you updated the temporary domain. If that is the case, it is possible you need to adjust the site's configuration data in the site files. The way to do this will depend on the site itself, but here are some guidelines on the change using Wordpress

I hope that helps! If you still need further assistance, please get in touch with our 24/7 Technical Support team and they can help you figure out why the site is not displaying as expected.