i can send but cant receive mails

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MISHALI
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How would you rate the customer service you received?

Satisfaction mark by MISHALI 4 years ago

thanks.

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anonymous
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Thanks for getting in touch with us and sorry to hear you're experiencing email trouble.

Usually, if you can send but not receive emails, it means there is a problem with your MX records. It could be that your domain points to name servers which do not correctly update their MX records, or it could just be that your DNS information needs to be reconfigured. If you aren't sure which, or if something else turns out to be the cause, be sure to get in touch with our 24/7 Technical Support team! 

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anonymous
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  • Answered

Thanks for getting in touch with us and sorry to hear you're experiencing email trouble.

Usually, if you can send but not receive emails, it means there is a problem with your MX records. It could be that your domain points to name servers which do not correctly update their MX records, or it could just be that your DNS information needs to be reconfigured. If you aren't sure which, or if something else turns out to be the cause, be sure to get in touch with our 24/7 Technical Support team!