Emails going into client spam folders

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Over the past 3 weeks or so, many of my emails from my pacificwhim.com domain have gone directly into the recipients' junk mail folders. I know this because when I ask them about the manuscript, contract, book proposal or other file I sent them, they have no idea what I'm talking about. When I send a second email, they inevitably receive it. I have made NO changes to my settings at all. What's going on and how do I stop it? Thanks. 

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Alyssa K
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Hello,

Thank you for your question regarding email going to spam folders. It is possible that the IP address used for your email server has been blacklisted or deemed to have an insufficient level of authentication by the recipient server. I recommend reviewing the following articles for more information on this topic:

https://www.inmotionhosting.com/support/email/strengthen-overall-email-authentication/


https://www.inmotionhosting.com/support/email/why-do-mail-servers-get-blacklisted/


Best Regards,

Alyssa K.

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JT S.
Quote from cheri salthe

I am having this same problem.  I have reviewed the articles above, but am not seeing the authentication step to attempt.  Please assist.

Thanks

If you've attempted everything in the "strengthen email authentication" article and you explain which security methods you had an issue with, we'll do our best to assist you.

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cheri salthe

I am having this same problem.  I have reviewed the articles above, but am not seeing the authentication step to attempt.  Please assist.

Thanks

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Alyssa K
  • Answer
  • Answered

Hello,

Thank you for your question regarding email going to spam folders. It is possible that the IP address used for your email server has been blacklisted or deemed to have an insufficient level of authentication by the recipient server. I recommend reviewing the following articles for more information on this topic:

https://www.inmotionhosting.com/support/email/strengthen-overall-email-authentication/


https://www.inmotionhosting.com/support/email/why-do-mail-servers-get-blacklisted/


Best Regards,

Alyssa K.