email not working

  • updated
  • Answered

I cannot get our send email a box keeps coming up that says Add Security Exception with a yellow triangle and exclamation mark inside "You are about to override how Thunderbird identifies this site Legitimate banks, stores, and other public sites will not ask you to do this.

Duplicates 2
Windows 10 mail will not connect to my email account due to security certificate of inMotion
Why is my email always telling me time out can not find server?
Arnel C
  • Answered

Hello Holliston,

Sorry for your Thunderbird email client not working.  I would recommend that you reset your email settings in Thunderbird.  Try using the secure settings.  Or, if you were using the secure settings, try changing them to the non-secure settings temporarily.  If the non-secure settings work, then give it a minute, and then reset it BACK to the secure settings.  If the issue was related to certificate updates (or some type of server update), then your email should reconnect once you reset the settings.  Click on this link to see the typical InMotion Email settings. If you continue to have issues with the client, please contact our live technical support team

If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.