Constant Slow Server Response since moving to Reseller Account
I have been an IMHO customer for about 12 years, first with a personal 'Pro/Power' account (which was great) and then making the move to a reseller account as I had some design clients that were interested in hosting with me. I assumed this would be equally as great.
Since migrating to a reseller account a few years ago I have been very disappointed with the speed of the sites, both mine and the clients. 8 - 12 seconds to load. Incredibly slow. Almost unusable.
Whenever I asked about this I was brushed off and told 'optimise the sites' which - yes - of course is very important. But the same sites, not optimised - load FAR quicker on other servers. I have asked repeatedly, and been brushed off repeatedly. No solution offered, not even an opportunity for an 'upsell'. Just a stock answer, and often the chat ended without even taking the time to listen to any requests.
You can't tell me that every site that's not on the server I am on as a reseller is magically, perfectly optimised.
This has been such a constant stress, and I have certainly done my due diligence with optimisation for my own sites (and small html sites too, not just Wordpress.. which can be bloated) that I believe I'm going to have to close the account and go somewhere else.
I'm really not sure what the problem is and I'm disappointed that customer service is not the same as it was when I was a personal account. I've been a customer for a very long time.
Does anyone have any tips - are there different servers I could request to move to? Or is it best just to wipe my hands of it and go elsewhere?