where did all my SENT email go

Avatar
  • updated
  • Answered

All my mail in the SENT folder disappeared.  What is going on?

Pinned replies
Avatar
Alyssa K
  • Answer
  • Answered

Hello Obray, 

Thank you for your question regarding the SENT folder. If you are using an email client such as Outlook, you may need to double check your email settings to make sure the account is properly synced to the server. Please refer to the following guide for instructions on email configuration:

https://www.inmotionhosting.com/support/tools/email-configuration/

Best Regards, 
Alyssa K. 

Avatar
Arnel C
Quote from Obray Lyman

All my sent mail has also disappeared from the Imhosting mail server.  Is there any way to get it back?

Hello Obray,

Sorry for the problems with your email disappearing from the server.  If the email can be recovered you would need to speak with our live technical support team.  They have access to the mail server and can check to see if mail was actually received on our end then verify if it can be recovered.

If you have any further questions or comments, please let us know.


Kindest Regards,

Arnel C.

Avatar
Obray Lyman

All my sent mail has also disappeared from the Imhosting mail server.  Is there any way to get it back?

Avatar
Alyssa K
  • Answer
  • Answered

Hello Obray, 

Thank you for your question regarding the SENT folder. If you are using an email client such as Outlook, you may need to double check your email settings to make sure the account is properly synced to the server. Please refer to the following guide for instructions on email configuration:

https://www.inmotionhosting.com/support/tools/email-configuration/

Best Regards, 
Alyssa K.