my website has suddenly turned into a white page, I'm currently using prestashop

  • updated
  • Answered

My site has been alright till yesterday when it's all blank. Not sure what the issue is and i'm using the prestashop platform, can anyone help me with this?

Pinned replies
Ronnie H.
  • Answer
  • Answered

Hi, Lanie! Sorry to hear that you're running in to the white-screen. There are a few different things that can cause this. I'm going to mention the two most common ones.

First, please try a site like Shot Sherpa and check if your site is accessible from other IP addresses/countries. If so, it's likely that your home or office IP has been accidentally blocked by some of our security software

If that is not the issue, please check your site's visitor statistics. You may have an unusually high amount of traffic, or you may be experiencing a DDOS attack. Once you narrow it down, you can take appropriate action. 

If neither of those are the issue, please contact our live 24/7 Support team, so that they can directly access your site data and help you narrow down the issue. Hope that helps!

Ronnie H.
  • Answer
  • Answered

Hi, Lanie! Sorry to hear that you're running in to the white-screen. There are a few different things that can cause this. I'm going to mention the two most common ones.

First, please try a site like Shot Sherpa and check if your site is accessible from other IP addresses/countries. If so, it's likely that your home or office IP has been accidentally blocked by some of our security software

If that is not the issue, please check your site's visitor statistics. You may have an unusually high amount of traffic, or you may be experiencing a DDOS attack. Once you narrow it down, you can take appropriate action. 

If neither of those are the issue, please contact our live 24/7 Support team, so that they can directly access your site data and help you narrow down the issue. Hope that helps!