Unable to delete a user

Avatar
  • updated
  • Answered

A user is struggling to access their account.  I've decided to delete it to have him start over.  However, every time I try to delete the user I receive the delete confirmation screen and then an error message "The link you tried to follow is expired.".  I've tried this multiple times and rebooting my computer but I continue to get the same message.  How come I am unable to delete this user?

Avatar
Ronnie H.
  • Answered
Quote from hocopball

Additionally, when I attempt to edit this user account, I see a choice to log out of all other sessions.  However, when I attempt to use this button I receive the message "Cannot log out of user session.  Please try again".  Could this user be hung somehow in a session that is unavailable?

Hi Hocopball, sorry you're running in to trouble here. Are you referring to a cPanel user, or a WordPress user? Please clarify, and I will provide more situation-appropriate advice. 

Avatar
hocopball

Additionally, when I attempt to edit this user account, I see a choice to log out of all other sessions.  However, when I attempt to use this button I receive the message "Cannot log out of user session.  Please try again".  Could this user be hung somehow in a session that is unavailable?