Password reset issue

  • updated
  • Answered

When my users attempt to reset their password, the application sends an email with a link.  When they click the link they come to the login reset password page.  They find that they cannot enter the new password anywhere.  The page shows a label "New Password" but doesn't provide an input field.  When I do a look at the console, I see the following error messages. Would any of these cause this type of problem?

If not do you have any recommendations?

JT S.
  • Answered

Hello and sorry for your issue. We'd need to know what software passwords you're trying to reset. If the software has plugins, I recommend you consider disabling plugins that may affect the function. Otherwise, please contact Live Support for further assistance.