Access from quarantined files

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My files have been hacked and files quarantined. This means I cannot access admin on domains through softaculous. How do I get access to the domains to carry out further editing 

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Access from quarantined files

My files have been hacked and files quarantined. This means I cannot access admin on domains through softaculous. How do I get access to the domains to carry out further editing

copying content when CMS outdated/insecure, site quarantined
My Joomla-based site has been quarantined. How can I get access (read, copy, download in readable form) to the content through File Manager or otherwise?
move home folder ot of "Quarantine" folder

InMotion found malware on one domain hosted on VPS and moved home folder to "Quarantine" folder.

This is a WordPress install and have malware plugin installed but what is work flow to recover site safely?

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Alyssa K
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Hello Mo Gibb, 


Thank you for your question regarding quarantined files. Unfortunately, I am not able to assist with this type of issue as this is a public forum. I recommend contacting our Technical Support team for direct assistance in getting your site files out of quarantine:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

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Alyssa K
  • Answer
  • Answered

Hello Mo Gibb, 


Thank you for your question regarding quarantined files. Unfortunately, I am not able to assist with this type of issue as this is a public forum. I recommend contacting our Technical Support team for direct assistance in getting your site files out of quarantine:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

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Scott
Hello,

Thank you for your question on gaining access to quarantined files. The quarantine folder is above your public_html folder and should allow you access it. Keep in mind these files were quarantined because they were hacked so reinstating them will get them re-quarantined and the account possibly suspended. You will want to replace them with clean files from the same version of Joomla that you are running.

As for content like pages, that data is in the database and will still be ready to display once your core files are replaced.

Kindest Regards,
Scott M