Access from quarantined files

  • updated
  • Answered

My files have been hacked and files quarantined. This means I cannot access admin on domains through softaculous. How do I get access to the domains to carry out further editing 

Pinned replies
Alyssa K
  • Answer
  • Answered

Hello Mo Gibb, 


Thank you for your question regarding quarantined files. Unfortunately, I am not able to assist with this type of issue as this is a public forum. I recommend contacting our Technical Support team for direct assistance in getting your site files out of quarantine:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

Alyssa K
  • Answer
  • Answered

Hello Mo Gibb, 


Thank you for your question regarding quarantined files. Unfortunately, I am not able to assist with this type of issue as this is a public forum. I recommend contacting our Technical Support team for direct assistance in getting your site files out of quarantine:

https://www.inmotionhosting.com/support/amp/how-to-get-great-technical-support/

Best Regards, 

Alyssa K. 

Scott
Hello,

Thank you for your question on gaining access to quarantined files. The quarantine folder is above your public_html folder and should allow you access it. Keep in mind these files were quarantined because they were hacked so reinstating them will get them re-quarantined and the account possibly suspended. You will want to replace them with clean files from the same version of Joomla that you are running.

As for content like pages, that data is in the database and will still be ready to display once your core files are replaced.

Kindest Regards,
Scott M