What is Backup Manager?

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Just got a bill for something I know nothing about.

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JT S.
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Hello and thanks for contacting us. Please see our Backup Manager Education Channel for more info on the cPanel tool. If you later decide you don't wish to keep the subscription, please see our article to cancel Backup Manager. You can also read more within our backup Terms of Service section.

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Alyssa K
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Hello Bill, 


Thank you for your question regarding Backup Manager. Backup Manager is a backup service that allows you to keep regular backups of your account data. Please see the following guide on using the Backup Manager:

https://www.inmotionhosting.com/support/website/backup-and-restore/backup-manager-vps-dedicated/

If you'd like to discuss pricing/subscriptions, I recommend contacting our Customer Service team: 

https://www.inmotionhosting.com/support/billing/how-to-contact-customer-service/

Best Regards, 
Alyssa K. 

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Alyssa K
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Hello Bill, 


Thank you for your question regarding Backup Manager. Backup Manager is a backup service that allows you to keep regular backups of your account data. Please see the following guide on using the Backup Manager:

https://www.inmotionhosting.com/support/website/backup-and-restore/backup-manager-vps-dedicated/

If you'd like to discuss pricing/subscriptions, I recommend contacting our Customer Service team: 

https://www.inmotionhosting.com/support/billing/how-to-contact-customer-service/

Best Regards, 
Alyssa K. 

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Arnel C
  • Answered

Hello Brandon,

Backup Manager is a $2/month subscription for 10 GB of storage with $1 per additional 10 GB of disk space. You can also use alternate backups solutions such as the cPanel backup.  If you opted out of the backup subscription, then you would be responsible for making a backup of your site. 

If you have any further questions or comments, please let us know.

Kindest Regards,

Arnel C.

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JT S.
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  • Answered

Hello and thanks for contacting us. Please see our Backup Manager Education Channel for more info on the cPanel tool. If you later decide you don't wish to keep the subscription, please see our article to cancel Backup Manager. You can also read more within our backup Terms of Service section.

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John-Paul B
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Hello brucemason01,

Thank you for contacting us about our backup service. We now offer Backup Manager, for only $2/month you get 10 GB of storage and it's only $1 per additional 10 GB of disk space. Manage the date and time schedule of your automated backup service by setting the backups to run daily, weekly, or even at a specific time. Once the backup is completed your data backup will be remotely stored at a secure InMotion Hosting location. This protects your backups from unplanned server issues.

For more information, see our guide on how to Add the Backup Manager to an Existing Account.

Thank you,

John-Paul

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christopherm
Hello Ewhyn, Thank you for your question about configuring backups in for reseller servers. I advise checking with out Live Support team as far as the sizes of your current accounts and backup availability. If you were interested in upgrading to a VPS or Dedicated server, you can schedule backups via WHM. Best, Christopher M.
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Arn

Hello,

We're sorry that there was some confusion over the statements on the sales page. As with many statements in advertising, there are sometimes limits and conditions that are indicated elsewhere. In this case, the terms of service on your contract state the limits you have indicated. Realistically speaking, there would be need to be some limits on storing data. There's no way they could continue adding storage with no limit to the server - at least not without imparting expense to the customer.

Apologies again for the confusion with our sales page. If you have any further questions or comments, please let us know.

Kindest regards,

Arnel C.