site downtime

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my domain is not responding, neither the site, nor the  email account

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Ronnie H.
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Hello, and sorry to hear that you're running in to trouble with site responsiveness!

If you are able, please use a site like Shot Sherpa to see if the site is down globally, or just inaccessible from your device. 

If it is only inaccessible from your device, it's likely that you've been accidentally blocked by the fail2ban security software. Please follow the trouble shooting guide in that article. If that does not solve the issue, or it turns out to be a different problem, please check in with our 24/7 Technical Support team, so that they can access the site directly and find out what is going on!

Avatar
Ronnie H.
  • Answer
  • Answered

Hello, and sorry to hear that you're running in to trouble with site responsiveness!

If you are able, please use a site like Shot Sherpa to see if the site is down globally, or just inaccessible from your device. 

If it is only inaccessible from your device, it's likely that you've been accidentally blocked by the fail2ban security software. Please follow the trouble shooting guide in that article. If that does not solve the issue, or it turns out to be a different problem, please check in with our 24/7 Technical Support team, so that they can access the site directly and find out what is going on!