SMTP data timeout (message abandoned)

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Hi, I maintain a mail server in nocser.net network ( 42.0.28.0/22 ) and it seems I am getting "SMTP data timeout (message abandoned)" errors for all incoming emails from inmotionhosting networks, resulting in undelivered emails. How can I get help from inmotion network/email support to troubleshoot this? Sample exim logs:- 2019-02-17 15:32:07 SMTP data timeout (message abandoned) on connection from elite1202.inmotionhosting.com [173.247.253.192]:37808 F= Thanks.
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jtsp
Please contact Live Support for further assistance. I recommend you also check out our email authentication guide.