Free SSL Activation Issue

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I'm trying to get the free SSL onto my website. Instructions in the "Manage Free Basic SSL" says that my domain(s) need to be pointed to you and added to WHM. My domains are definitely pointed to you. I can't login to WHM, I tried using my cpanel user name and password and it's not working which makes me think I'm tied into a reseller. I'm no longer in contact with the web designer I used to build all this. How can I get into my WHM account and more importantly, activate my free SSL?
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jtsp
You can check cPanel for the option to install AutoSSL using SSL / TLS . You can also login WHM from AMP. If you have any issues with either of these, please contact our live support.