Cannot login to WordPress dashboard, how can I resolve

Avatar
  • updated
  • Answered

cannot login to wordpress dashboard, how can I resolve

Avatar
Arnel C
  • Answered

Hello David,


Sorry to hear about the problems with logging into your WordPress site.  We would need more specifics -such as your URL, any error messages, steps you're taking that lead to the problem, etc. - in order to trouble the issue.  If you're following the normal WordPress log in steps and you're still having problems, then we recommend speaking to our live technical support team for immediate assistance.

If you have any further questions or comments, please let us know.


Kindest Regards,

Arnel C.

Avatar
Arnel C

Hello MNoll,

Sorry for the issues with the login. Your previous answer was based on the basic login issues with WordPress. We would need more information on your account and the login issue in order to give you more specific troubleshooting steps.  Is this an issue of a forgotten password? Or are you getting an error message?  We need more information in order to determine what's happening with your login.  Please at least provide your domain name and we would be happy to investigate the matter in more depth.

If you have any further questions or comments, please let us know.


Kindest regards,

Arnel C.

Avatar
JT S.
  • Answered

Hello and thanks for contacting us. Please see our article for logging in to WordPress. If you have further issues, please provide more info on your issue(s) or contact our Live Support.

Avatar
Chris M
  • Answered

Thanks for contacting us and submitting a question about a 404 error on WordPress login. it looks like there is a redirect happening on the usual login URL. I'd advise contacting your live support so they can verify your account and access the files directly.

Avatar
Arn
Hello Sly,

Sorry for the problem with login to the WordPress site. I was unable to duplicate the issue. Can you provide more information in terms of the URL you're using to login? If you could provide that information then we can look further into the problem.

If you have any further questions, please let us know.

Kindest regards,
Arnel C.
Avatar
Scott
Hello,

Sorry to hear you are having issues getting to your WordPress dashboard. In testing different things, we have ruled out the theme and files. The issue now lies within your database. This is likely due to a change that one of the plugins made. Unfortunately turning the plugins off does not affect the database, so the issue persists.
Do you have any idea which plugin was last installed before the issue began? That may help identify what caused the issue.

Kindest Regards,
Scott M
Avatar
johnpaulb-imhs1

Hello uberpa6,

Thank you for your question regarding issues logging into WordPress after migrating. I recommend following our WordPress Troubleshooting guide to narrow down the cause.

Since this is just our public forums, I marked out your domain name for security purposes.

Thank you,

John-Paul

Avatar
Scott
Hello Mikeell,

Sorry to hear about your issue with the login of entertainmentnewsnigeria.com. In taking a look at the plugins, we see the Hide My WordPress is not in the list. It did leave a line of code in the wp-config.com where it changed theADMIN_COOKIE_PATH variable. Commenting that line out (the first line of code in the file) allows you to log in again.

Kindest Regards,
Scott M
Avatar
christopherm
Hello,

Thank you for contacting us about the 404 error you are seeing you try to log into WordPress. If you are having with a 404 error while trying to find your WordPress admin directory then there could be an issue with the WordPress installation, but the FTP error could suggest a network problem. At the moment, we are having some connectivity issues with the West Coast. If your server is on the West Coast, this could be part of the problem.

Here is a link to our status page, where you can find more information:

http://status.inmotionhosting.com/

Best,
Christopher M.
Avatar
Scott
Hello,

Sorry to hear that you are having issues with accessing your admin login page. I visited your site, went to 'example.com/wp-admin' and it appeared fine. I can see the login page where you will need to enter your admin name and password.

What do you see when you go to that page? Are you timing out? Are you seeing something different? Have you tried with different browsers? devices? networks?

Kindest Regards,
Scott M
Avatar
Scott
Hello Fayaz,

Thank you for your question on getting the 'Call to undefined function sanitize_key()' error in your WordPress. The most recent information I found recommends replacing the file with a fresh copy from a download of your specific WordPress version. This means downloading a copy of the same version of WordPress you are using, extracting it on your local machine, and finding the /wp-includes/post.php. Rename that file on your server so you do not overwrite it (say to post.php.old) and then upload the one from your computer. That may correct the issue for you.

Kindest Regards,
Scott M
Avatar
christopherm
Hello suz,

Thank you for contacting us about your WordPress login issue. Where are you trying to log into WordPress? We may need some more information about how you're trying to log into WordPress. Did you make any recent changes to your account?

Best,
Christopher M.
Avatar
johnpaulb-imhs1

Hello,

Thank you for your contacting us about an issue logging into your WordPress Admin. I navigated to the website your provided privately, and I am seeing the login page without errors. You may have to clear your browser cache.

Are you still experiencing issues at this time?

If you have any further questions, feel free to post them below.

Thank you,

John-Paul

Avatar
johnpaulb-imhs1

Hello InMotionFans,

Thank you for your contacting us about an issue accessing your WordPress Dashboard. Since your "Warning" and "Fatal error" both mention plugin (/plugins/wordpress-seo/wp-seo-main.php), I recommend Disabling your Plugins in WordPress as a test. A common troubleshooting technique is to disable all of your WordPress plugins. If this resolves the issue, then you'll want to enable each plugin one by one and test your site until you determine which plugin is causing the issue. This is part of our full Common WordPress Troubleshooting Techniques guide.

If you have any further questions, feel free to post them below.

Thank you,

John-Paul