Slow Server Load time

  • updated
  • Answered

My site is getting a slow load time of around 1.7s to 2.2s when I ping it. What should I do to speed it up?

Pinned replies
Ronnie H.
  • Answer
Quote from Mlowe

oh crap thank you. Was just in a rush and forgot, much appreciated. I'll read over 

I've contacted the advanced tech support we qualify for like 7 times and they keep saying everything looks fine. So I thought I'd try the board

It may be a good idea to check with the Managed Hosting team as well. If this is more a matter of optimization than any single thing being wrong, they could take a look and give you an estimate of the type of work that would be needed to improve things if it was something they were able to work on. 

Ronnie H.
  • Answer
Quote from Mlowe

oh crap thank you. Was just in a rush and forgot, much appreciated. I'll read over 

I've contacted the advanced tech support we qualify for like 7 times and they keep saying everything looks fine. So I thought I'd try the board

It may be a good idea to check with the Managed Hosting team as well. If this is more a matter of optimization than any single thing being wrong, they could take a look and give you an estimate of the type of work that would be needed to improve things if it was something they were able to work on. 

Mlowe

oh crap thank you. Was just in a rush and forgot, much appreciated. I'll read over 

I've contacted the advanced tech support we qualify for like 7 times and they keep saying everything looks fine. So I thought I'd try the board

Ronnie H.
Quote from Mlowe

Firstly, thank you very much for responding.

Sorry, I should have posted that info.  It is a dedicated server, and it started right after holiday break and nothing was changed by us since well before that. Perhaps some small file changes but nothing on server settings. 

We may have more users but I doubt these numbers would be an issue: 

01 Jan 20202,45811,48411,71211.51 GB
02 Jan 20203,19316,91317,48432.06 GB
03 Jan 20202,72616,59217,27664.97 GB
04 Jan 20202,89313,46313,75037.78 GB
05 Jan 20203,77714,58514,93966.91 GB
06 Jan 20203,08836,09837,703141.99 GB
07 Jan 20202,78638,04239,552180.58 GB
08 Jan 20202,73034,51835,868232.03 GB
09 Jan 20202,80727,99529,223192.68 GB
10 Jan 20202133,1073,17614.59 GB

Ping/Tracer test:

C:\Users\Matts>ping -----

Pinging --- [---] with 32 bytes of data:
Reply from ---: bytes=32 time=77ms TTL=53
Reply from ---: bytes=32 time=79ms TTL=53
Reply from ---: bytes=32 time=82ms TTL=53
Reply from ---: bytes=32 time=84ms TTL=53

Ping statistics for ---:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 77ms, Maximum = 84ms, Average = 80ms

C:\Users\--->tracert ---

Tracing route to --- [---]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms mynetwork [192.168.2.1]
2 25 ms 16 ms 22 ms 10.11.3.145
3 * * * Request timed out.
4 28 ms 23 ms 31 ms tcore4-toronto12_be36.net.bell.ca [64.230.52.210
]
5 28 ms 23 ms 23 ms tcore4-chicagocp_hundredgige0-4-0-0.net.bell.ca
[64.230.79.157]
6 17 ms 19 ms 19 ms bx9-chicagodt_ae1-0.net.bell.ca [64.230.79.75]
7 23 ms 19 ms 18 ms lag-101.ear7.Chicago2.Level3.net [4.15.248.93]
8 * * * Request timed out.
9 76 ms 79 ms 78 ms cr1.lax1.us.packetexchange.net [4.71.136.2]
10 82 ms 95 ms 90 ms csw3.lax1.inmotionhosting.com [198.46.92.2]
11 82 ms 78 ms 78 ms csw4.lax1.inmotionhosting.com [198.46.92.3]
12 83 ms 78 ms 77 ms csw1.lax1.inmotionhosting.com [198.46.92.26]
13 84 ms 78 ms 82 ms ded3177.inmotionhosting.com [74.124.213.13]

Trace complete.

It is essentially a landing page that pretty much just sends users to our main website - and then is used for file storage and our license management system. We wanted to have a server just for that to limit possible traffic issues. I did not see a System Health icon, but the cpanel in the link provided for that looks different than ours.

Thanks for further clarification! I removed personally identifying information from your post for your privacy. 


The nature of Dedicated servers, and the custom configurations they have, mean that it's really best that you contact our Advanced Product Support team directly. They'll be able to directly connect to your server and get a clear idea of what is going on. 


Having a Dedicated server means all of your support contacts automatically qualify for the APS team. Provide them with the information you provided me and they will be able to check for any issues likely causing the problem. 

Mlowe

Firstly, thank you very much for responding.

Sorry, I should have posted that info. It is a dedicated server, and it started right after holiday break and nothing was changed by us since well before that. Perhaps some small file changes but nothing on server settings.

We may have more users but I doubt these numbers would be an issue:

01 Jan 20202,45811,48411,71211.51 GB
02 Jan 20203,19316,91317,48432.06 GB
03 Jan 20202,72616,59217,27664.97 GB
04 Jan 20202,89313,46313,75037.78 GB
05 Jan 20203,77714,58514,93966.91 GB
06 Jan 20203,08836,09837,703141.99 GB
07 Jan 20202,78638,04239,552180.58 GB
08 Jan 20202,73034,51835,868232.03 GB
09 Jan 20202,80727,99529,223192.68 GB
10 Jan 20202133,1073,17614.59 GB

Ping/Tracer test:

C:\Users\Matts>ping 1q4all.com

Pinging 1q4all.com [74.124.213.13] with 32 bytes of data:
Reply from 74.124.213.13: bytes=32 time=77ms TTL=53
Reply from 74.124.213.13: bytes=32 time=79ms TTL=53
Reply from 74.124.213.13: bytes=32 time=82ms TTL=53
Reply from 74.124.213.13: bytes=32 time=84ms TTL=53

Ping statistics for 74.124.213.13:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 77ms, Maximum = 84ms, Average = 80ms

C:\Users\Matts>tracert 1q4all.com

Tracing route to 1q4all.com [74.124.213.13]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms mynetwork [192.168.2.1]
2 25 ms 16 ms 22 ms 10.11.3.145
3 * * * Request timed out.
4 28 ms 23 ms 31 ms tcore4-toronto12_be36.net.bell.ca [64.230.52.210
]
5 28 ms 23 ms 23 ms tcore4-chicagocp_hundredgige0-4-0-0.net.bell.ca
[64.230.79.157]
6 17 ms 19 ms 19 ms bx9-chicagodt_ae1-0.net.bell.ca [64.230.79.75]
7 23 ms 19 ms 18 ms lag-101.ear7.Chicago2.Level3.net [4.15.248.93]
8 * * * Request timed out.
9 76 ms 79 ms 78 ms cr1.lax1.us.packetexchange.net [4.71.136.2]
10 82 ms 95 ms 90 ms csw3.lax1.inmotionhosting.com [198.46.92.2]
11 82 ms 78 ms 78 ms csw4.lax1.inmotionhosting.com [198.46.92.3]
12 83 ms 78 ms 77 ms csw1.lax1.inmotionhosting.com [198.46.92.26]
13 84 ms 78 ms 82 ms ded3177.inmotionhosting.com [74.124.213.13]

Trace complete.

It is essentially a landing page that pretty much just sends users to our main website - and then is used for file storage and our license management system. We wanted to have a server just for that to limit possible traffic issues. I did not see a System Health icon, but the cpanel in the link provided for that looks different than ours.

Mlowe

Firstly, thank you very much for responding.

Sorry, I should have posted that info.  It is a dedicated server, and it started right after holiday break and nothing was changed by us since well before that. Perhaps some small file changes but nothing on server settings. 

We may have more users but I doubt these numbers would be an issue: 

01 Jan 20202,45811,48411,71211.51 GB
02 Jan 20203,19316,91317,48432.06 GB
03 Jan 20202,72616,59217,27664.97 GB
04 Jan 20202,89313,46313,75037.78 GB
05 Jan 20203,77714,58514,93966.91 GB
06 Jan 20203,08836,09837,703141.99 GB
07 Jan 20202,78638,04239,552180.58 GB
08 Jan 20202,73034,51835,868232.03 GB
09 Jan 20202,80727,99529,223192.68 GB
10 Jan 20202133,1073,17614.59 GB

Ping/Tracer test:

C:\Users\Matts>ping -----

Pinging --- [---] with 32 bytes of data:
Reply from ---: bytes=32 time=77ms TTL=53
Reply from ---: bytes=32 time=79ms TTL=53
Reply from ---: bytes=32 time=82ms TTL=53
Reply from ---: bytes=32 time=84ms TTL=53

Ping statistics for ---:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 77ms, Maximum = 84ms, Average = 80ms

C:\Users\--->tracert ---

Tracing route to --- [---]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms mynetwork [192.168.2.1]
2 25 ms 16 ms 22 ms 10.11.3.145
3 * * * Request timed out.
4 28 ms 23 ms 31 ms tcore4-toronto12_be36.net.bell.ca [64.230.52.210
]
5 28 ms 23 ms 23 ms tcore4-chicagocp_hundredgige0-4-0-0.net.bell.ca
[64.230.79.157]
6 17 ms 19 ms 19 ms bx9-chicagodt_ae1-0.net.bell.ca [64.230.79.75]
7 23 ms 19 ms 18 ms lag-101.ear7.Chicago2.Level3.net [4.15.248.93]
8 * * * Request timed out.
9 76 ms 79 ms 78 ms cr1.lax1.us.packetexchange.net [4.71.136.2]
10 82 ms 95 ms 90 ms csw3.lax1.inmotionhosting.com [198.46.92.2]
11 82 ms 78 ms 78 ms csw4.lax1.inmotionhosting.com [198.46.92.3]
12 83 ms 78 ms 77 ms csw1.lax1.inmotionhosting.com [198.46.92.26]
13 84 ms 78 ms 82 ms ded3177.inmotionhosting.com [74.124.213.13]

Trace complete.

It is essentially a landing page that pretty much just sends users to our main website - and then is used for file storage and our license management system. We wanted to have a server just for that to limit possible traffic issues. I did not see a System Health icon, but the cpanel in the link provided for that looks different than ours.

Ronnie H.
  • Answered

It's tough to guess when you're running what sounds like a VPS or Dedicated server. There are so many custom configurations that go into that, it can be hard to narrow down the exact issue. 

Do you have significantly more users/visitors in recent weeks compared to the last six years? It could be that you're just hitting the limits of your bandwidth for the first time and will need to either optimize or upgrade to add more. 

If that does not sound likely based on your current user statistics, I would check your currently running processes. Something may be behaving unexpectedly. Lastly, try running some traceroute tests. It may not be your site itself, but a node somewhere between the site and your connections. 

Tim S.
Good morning, Thank you for your question about a slow loading website. So, I took the URL you provided and ran it through the GTMetrix tool (https://gtmetrix.com/reports/209.182.200.165/V612RLC5). As you can see in the report, you have over 150 requests being made. This is a very high number of requests to load one page. I would look for ways to reduce the number and size of the requests. You can also see in the test, that there's a number of things that Google recommends you do (see the PageSpeed tab). You should look at enabling GZip compression and minifying your Javascript and CSS files. This will reduce your overall payload being delivered to the browser. You can also look at optimizing how to leverage browser caching. I hope this helps! Let us know if you need anything else. Thanks! Tim S
Scott
Hello, Thank you for your question on improving slow ping times. I am not seeing any slowness when pinging the site. It could have been intermittent, or it could be specific to the route your signal is taking to the server. When you are seeing abnormal latency, you can also perform a traceroute test. This gives more specific information about the route the signal is taking. It will tell you where the routers are and how much time it is taking between 'hops'. This can help identify any area that may be having issues and slowing down the signal. Kindest Regards, Scott M
JacobIMH
Hello Tor, and sorry to hear that you're having issues. There are many things that can lead to a server usage problems. I went ahead and removed your username from this post, as this is the public Q&A section of our website. You would want to submit a ticket for specific help on an issue like this. - Jacob
johnpaulb-imhs1
Hello Mike_In_SantaBarbara, Thank you for your question. I checked your server and it has not been experiencing issues. I also reviewed the sites you have hosted with us, and they are all loading quickly for me. Is there a specific site that is having issues? I also recommend running a ping / tracert at the time this occurs, to ensure there is not a connectivity issue. Here is a link to a helpful article titled "Why is my server slow / how do I run a ping and tracert test?" If you have any further questions, feel free to post them below, or contact live Tech Support. They are available 24/7 via: Email: [email protected] Phone: 888-321-HOST (4678) 757-416-6575 (Intl.) & Chat (there is a link on the top right). Thank you, -John-Paul