csn not download programs

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I have been trying to download a cms and e commerce program, yet I'm stopped with the notice that I have the program loaded already . But I do not have any of these loaded.
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IMH Support Agent 5
Hello,

Thank you for your question about setting up a CMS. If you are using Softaculous, you can click the checkbox to overwrite files that are affecting the installation. If not, I advise nullifying any .htaccess files that are present in your home folder.

Best,
Christopher M.