Why isn't my Prestashop publishing?

  • Answered
New site, using Prestashop, have put in products and set up theme but when I go to mystore it's not showing but a generic theme and none of my products. I am NOT web savvy, just trying to do the best I can. Any help appreciated.


Sorry for the problem with publishing your PrestaShop site. We need a little more information in order to help investigate the issue. What version of PrestaShop are you using? Can you please provide the URL that you are using for the installation? What steps are you taking when it fails? Are you using any caching? Additionally, have you cleared your browser cache? Please make sure you have done so, because your browser may have the old site in memory still.

Make sure your browser cache is cleared and if you still have the problem, then please provide us the information we need to investigate further.

If you have any further questions or comments, please let us know.


Arnel C.