Can't add a CNAME Record

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I can't add a CNAME record nor does it allow to reset the DNS zone file.

When I try to add a CNAME in "Simple Zone Editor" it says: Error, unable to find SOA record.
When I try to add a CNAME in "Advanced Zone Editor" the site doesn't react even after pressing the button.
When I try to "Reset Zone File" it says: The adminbin “zone” in the “Cpanel” namespace call to function “RESET” ended prematurely: The subprocess ended prematurely because it received the “ALRM” (14) signal.

Thank you in advance for your help.
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johnpaulb-imhs1
Hello, Thank you for your question regarding issues adding a CNAME record. We spent some time looking into this and were unable to replicate the error. I recommend contacting Live Support so they can test within your specific account. Thank you, John-Paul