Cannot add email to new order in woocommerce email settings

  • updated
  • Answered

Hi,

I'm having trouble adding an email address to new orders in woocommerce. It saves but then when I go back to check, it's gone again. It is only happening to new orders, all others eg cancelled order etc, I can add fine and it saves it fine.

Please help

Thanks so much

JT S.
  • Answered

Hello and thanks for contacting us. Have you checked any caching settings? I recommend you contact our Live Support with steps to replicate the issue and consider checking WooCommerce documentation.

Also, please ensure you're using SMTP authentication and follow our guide on strengthening email authentication.